1. What payment methods do you accept?

Visa, Mastercard, AMEX, Discover, PayPal, Apple Pay, Google Pay, and Affirm.

2. Do you offer financing?

Yes, we offer Affirm for monthly payments (subject to approval).

3. What currency do you charge in?

All prices are in USD.

4. When will my order be processed?

Orders placed by 11:00 PM CST are processed within 1–3 business days (Mon–Fri).

5. Do you deliver HVAC systems?

Yes — we offer free local delivery and installation across Texas.

6. Do you ship outside Texas?

Yes, for a flat $600 fee. Installation not included.

7. Can I change my shipping address?

Yes, within 24 hours of ordering. Email us at contact@parkcitieshvac.com.

8. What’s your return policy?

Returns accepted within 30 days if unused and in original packaging.

9. Are exchanges free?

Yes, if requested within 30 days.

10. Is return shipping free?

Yes. We provide a prepaid return label.

11. How long do refunds take?

Refunds are processed within 10 business days after we receive the return.

12. What if my item is damaged or defective?

Email us within 7 days with photos and your order number. We’ll replace or refund.